Customer Service

Customer Service

We have a dedicated customer service team at our headquarters in Massachusetts.

Located just outside of beautiful Boston, Massachusetts, we have a dedicated customer service team at our headquarters available to assist customers during all stages of the order process. We work closely with customers to help design, develop and manufacture custom hardware products that will fit the unique needs of your product line. We go above and beyond, working closely with our customers throughout the product development process to ensure that the finished product meets or exceeds expectations.

Shipping

For smaller orders, your hardware will be packed and shipped directly from our Massachusetts warehouse. For large volume and custom orders, your hardware will be packed and delivered anywhere in the world. We ship ocean containers every 2-3 weeks from our factory direct to our Massachusetts warehouse at no cost to you. Your IAS representative will assist you throughout the process and provide you with approximate shipping times and costs.

With any questions please call +1 (978) 887-7200 or contact us to connect with an IAS representative.

Returns

In the rare case of returns our team is always happy to work with our customers to ensure that your order has been fulfilled to your satisfaction. Please call +1 (978) 887-7200 or contact us to connect with an IAS representative.